Vet Connection Policies
Pet Arrival Policy
For the safety of you and your pet as well as other clients, please keep dogs on a leash at all times and properly controlled.
All cats, pocket pets, birds, and reptiles, must be confined in an appropriate carrier. If you do not have a leash or carrier, one will be provided for you.
Late Policy
Due to the high volume of sick pets requiring our services, we are sorry VC will be unable to see patients that arrive more than 15 minutes late for their appointment. Each VC client has reserved a specific time for their pet; if late arrivals are seen regardless of time, then other clients who are on time are being asked to wait unfairly.
We understand traffic and other difficulties can sometimes make a client late for their appointment and, time providing, we will try to work you into our schedule; however, this is not always possible.
In the event that we are unable to see your pet, we will work with you to schedule another appointment.
In the event an emergency happens in the clinic we will try to reach you to let you know we are running behind so you will not have to wait unnecessarily.
Cancellations
Should you need to cancel your appointment, please call us 48 hours in advance to avoid a cancellation fee.
Canceling your appointment on the same day or not keeping your appointment makes this time unavailable for other sick pets that need our help. A cancellation fee will be charged if a no show or last-minute cancellation occurs.
This is especially true for new consultations and office calls. All new clinic, clients are required to put down a deposit to guarantee their appointment times.
A cancellation fee will apply if appointments are cancelled less than 24 hours prior to your scheduled appointment.
Please keep this in mind when scheduling and/or canceling appointments.
A $185.00 deposit is required to hold all new client and new consultation appointments. An $85.00 non-refundable fee will be debited once a deposit is completed if the in-clinic appointment is cancelled prior to the appointment scheduled. New consultations may take up to two hours.
Payment Policy
Payment in full is expected at the time of service.
Most major pet insurance companies pay for acupuncture and other alternative and complementary services offered by VC. It is advised the client checks with their insurance company prior to services if they are in need of reimbursement for complimentary veterinary care.
We accept cash, personal checks, Care credit, Visa, Discover, American Express and Mastercard.
Our Refund Policy
- All special orders or compounded medications are nonrefundable.
- All special orders and compounded medications must be prepaid before medication is ordered or dispensed.
- No refunds will be given for prescription medications. No exceptions.
- All medications are nonrefundable.
Dr. Jyl Rubin DVM (916) 989-0738
Dr. Jyl's Vet Connection Hospital
Her attention is always focused on you and your pets needs
Dr. Jyl Rubin DVM, AAOT, CVA (916) 989-0738
7438 Cardwell Avenue, Orangevale, California 95662
Copyright © 2024, all rights reserved.
Hours
| Monday-Thursday: | 9AM-6PM | (all new client/patient consultation appointment times are scheduled between 10am-2pm) |
| Friday: | Closed | |
| Saturday: | 9AM-1PM | Boarding & Prescription Pickup & Drop off & Technician appointments only |
| Sunday: | Closed |
NOTICE for Mobile Vet Visits
We are still accepting clients in our office; however, we are not accepting any new mobile vet visits at this time. In the meantime, please contact other available mobile vets listed on our contact page.